Member experience · 47 articles
Member experience for gym owners.
Onboarding, communication and progress tracking: the moments that decide whether a new member stays.
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Member experience
Active Listening – An Underrated Superpower
Ever been caught “not listening”? We all have. The response we get is almost always indignant and frustrated. Don’t sweat it…it’s not your fault. At least not yet…Listening is a skill.
Member experience
Personal Training Communication Skills
Clear and consistent communication is one of the most essential elements of any relationship–Your relationships in your personal training business are no exception.
Member experience
How To Track Client Progress In Personal Training
Although each individual is different, there are basics you should know is how to track client progress in personal training.
Member experience
Why Use A Fitness Client Tracker?
With benefits for the personal trainer and the client, the question is more, why wouldn’t you use a fitness client tracker? The personal training industry has advantages today with the use of…
Member experience
How One Fitness Leader Used Communication To Increase His Client Value By 40%
Doug Spurling is no stranger to hustle. And he’s no stranger to leadership and fast growth.
Member experience
5 Annoying SMS Mistakes Your Gym is Making (& How to Fix Them!)
Raise your hand if you’ve ever received a text message that said something like this: Tony’s Pizza: Don’t miss out on our limited time offer of 30% off all carryout pies! Memorial…
Member experience
The Proven, 5-Prong Client Experience Strategy that Wows Members Every Time
“People everywhere are just completing tasks to move onto the next to-do item. They’re going through the motions. They’re reading scripts. There’s no ownership.
Member experience
How to Create a VIP Experience that No Other Gym Can Compete With
What separates you from the other fitness studios in your area? You can probably rattle off three to five distinct advantages you have over other trainers or facilities… “We have state-of-the-art equipment…
Member experience
When MIA Clients Are Weighing Your Down
I was mad. No, I was angry. And most of all, I was disappointed in MYSELF. It had been 6+ weeks since my last training session.
Member experience
The Ultimate Guide to Client Experience
Your gym’s BIGGEST differentiator (and source of success) isn’t in your ability to market yourself. It’s not in your ability to get more leads.
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