Case study · Activate Body
Retention up, payroll cost down.
Ben Supik on how Activate Body became more efficient once billing, scheduling and member communication ran through one system.
GymActivate Body
OwnerBen Supik
FocusEfficiency and retention
↑Retention
↓Payroll cost
1System replacing the stack
VideoBen tells the story himself
The story
Before and after, in the owner's words.
Before
- Staff hours spent moving data between tools
- Retention effort depended on memory
- No single view of a member
After
- One member record everything shares
- Follow-ups assigned, not remembered
- Fewer hours on admin, more on the floor
“We've seen retention go up, payroll cost go down, as Naamly has allowed us to become more efficient.”
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