Customer Service · 179 articles
Customer Service for gym owners.
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Gratitude
Our hearts are full of gratitude as we head into the holiday season. Thank you for being such an important part of the Naamly family.
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Just
Does this sound familiar? - "I'm JUST saying." - "I'm JUST checking in." - "I'm JUST asking." Translation - - "I'm SORRY for speaking." - "I'm SORRY to bug you.
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Mind the Value Gap
Let’s talk objections… again... but this time let’s pair them down and look at “objections” a little differently.
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Closing the sale
Want to get REALLY good at closing? Just ask. Really, it’s that simple. One of the biggest mistakes amateur salespeople make is not asking for the sale.
Customer Service
With objections, the best defense is a good offense
You get to the end of your strategy session, you finally speak the words, “which program would you like to start with?” and without making eye contact they utter the words, “I’d…
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Learn to Cold Read and it’ll feel like you can read minds.
Your prospect pulls up in a white SUV. As she gets out, a red, hot wheels toy mustang falls from the door. She sighs and stares at it.
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Ask good questions
...Ask terrible questions or none at all, and they'll be looking for the exit. Skillful questioning yields important information, builds strong relationships, and can help you make remarkable first impressions.
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Lead Tracking
We all know it takes SO MUCH time, money and effort to get a good lead. And, then somewhere in the process - we lose sight and therefore the potential Sale.
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A La Carte Offerings: Providing A Menu Of Upsells & One-Offs
Summary: A la carte offerings will give fitness studio owners a menu of upsells, increasing revenue. It’s simple.
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Keeping Fitness Clients
Summary: It should be no surprise that keeping fitness clients is critical to growing your personal training business. But, business owners often make excuses for why trainers leave.
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